Making a Claim

Claims Management and Claims Procedures

Make a Claim or call our friendly team on 1300 800 091

It is important to understand that as your Insurance Advisors, we work for you and act as your Insurance Consultant. We are independent of Insurers and have no power to authorise claims settlements. However, by taking full advantage of our expertise and years of experience in the insurance market, having us involved in the claims process will be beneficial to you.

Any loss or accident of a serious or major nature should be reported immediately to Insurance Web Pty Ltd with copies of documentation to be forwarded later.

Insurance Web
5.0
Based on 26 reviews
Amazing work from the team at Insurance web. They made sure our business had the correct insurance to the work we do and explained all the finer details of the policy’s
Cameron Sleep
Cameron Sleep
10:51 02 Feb 21
Professional Insurance will deal with again 🙂 outstanding customer service 🙂
4Business Group
4Business Group
08:54 02 Sep 20
Insuranceweb has been looking after my business insurance for three years. They always provide a great service and are more than happy to answer my questions. Highly recommend!
Amanda Chalker
Amanda Chalker
09:40 28 Jul 20
Big thank you to Travis for organising our insurance needs. He was super professional and efficient with getting quotes back to us as soon as possible. Couldn’t recommend him enough.
Tanayha Turner
Tanayha Turner
02:26 13 Jun 20
Very helpful with any questions I have had. Knowledgeable and genuine, (I deal with Jason Matthey in particular) these guys are great to work with.
Dave Bremers
Dave Bremers
08:46 09 Mar 20
OUTSTANDING to say the least,,😁 Jason Matthey thanks heaps for all your help mate absolute legend, u got me a great policy for a great price and u are great to talk to mate thanks heaps again for ur work, highly recommend this team they go over and above to get u the best value for wat u need,, 👌👌👍🇦🇺
Nazza chessells
Nazza chessells
09:47 10 Oct 19
Dealing with Insurance Web is always such a pleasure. They are extremely helpful and offer top quality advice whatever the issue on which you are needing help. You can have complete confidence that they always have your interests as their highest priority.
Steve Wanmer
Steve Wanmer
02:03 09 Aug 19
Service Quality and Price is what we all want and Jason and his team delivered. thank you
Paul Metcalfe
Paul Metcalfe
06:37 16 May 19
Jason handles all of our insurance needs, business, personal, car and bike. His knowledge and professionalism is second to none. The best carefully tailored policy at the best price always. The nature of our auto restoration business calls for a unique type of cover for client vehicles, also public liability and so forth. Jason did all of the necessary legwork to obtain the best cover, giving us options with cover, excess choices and premium payment options to assist with cash flow. If you want prompt courteous service......
Giovanni Gerardo Ambrosi
Giovanni Gerardo Ambrosi
07:58 13 Oct 17
Quick and reliable service. Great service
Oriano Giammichele
Oriano Giammichele
22:02 04 Jul 17
Jason has done a great job looking after our business insurance fire many years now. Always very competitive and fantastic service.
matthew fox
matthew fox
21:56 04 Jul 17
Jason and his team were very professional and cratered my personal business needs and what i needed.Highly recommended.
Cameron Armitage
Cameron Armitage
21:49 04 Jul 17
Well. What can be said. The first time I had to lodge a claim, it was so smooth and easy. After youth set fire to the building in located in with 4 other businesses. I found I was covered for more than I realised and got a clear picture of what I could claim for. Renewed every time with him and my premiums have had little change in costs. The team at insurance web is not only professional but easy to talk to even when your under pressure & extremely busy.
Nathan Dobbins
Nathan Dobbins
21:46 04 Jul 17
Knowledgeable and up to date. Great service
Kirsty Newbery
Kirsty Newbery
21:38 04 Jul 17
Jason and his Team do a great job of providing what every business needs according to a full insurance analysis combined with great service, well done guys.
Roland Knight
Roland Knight
03:18 14 Dec 16
I use insurance web (Jason)for my business insurance needs they are very approachable and professional
Michael Marjoribanks
Michael Marjoribanks
08:47 07 Dec 16
We all need insurance, but don't have time to think about it! Jason at Insurance Web takes the pain out of it, and explains it in plain English. Easy as, peace of mind!
Kathy Patterson
Kathy Patterson
22:18 06 Dec 16
Wow. These guys have saved my business on every claim. Had a fire and my business had to close the doors for a couple of weeks. He jumped and had a adjuster onsite within 24 hours. Assisted in getting me functioning and told me everything I was entitled to.So glad he had taken over my insurance seems to know everything I needed and price was fantastic
Core Computers
Core Computers
22:10 06 Dec 16
Just Blue Home Services have used Jason from Insurance Web to arrange our business insurance.We were extremely happy with the service and time that Jason took to make sure that he sourced the right insurance for us at the best price.
Deborah Marler
Deborah Marler
21:56 06 Dec 16
I've been using Insurance Web the past 3 years w great ease & confidence knowing that I have the right cover for my home & business. Jason, Suzy & Sonya have always been extremely good w their communication, which I have appreciated greatly. Thank you.
Dr Jeffrey Hannah
Dr Jeffrey Hannah
00:15 27 Feb 15
InsuranceWeb for RTO, Vocational Student Placement, Trainers and Assessors insurance needs
Jason Matthey
Jason Matthey
20:44 16 Apr 13

General

The guidelines which follow are appropriate in most situations however they may vary in special circumstances. If you are in any doubt as to the correct claims reporting procedure please telephone your servicing Broker.

Completion of Claims Forms

When completing claim forms, there are two important procedures to follow:

  1. Complete all forms as soon as possible after the occurrence whilst the memory of the event is still fresh in the minds of all concerned.
  2. Ensure that the forms contain full and accurate data so that the Insurers are provided with enough information at the outset to enable them to take the most appropriate course of action in your best interests.

Property Claims Checklist

Here is a list of steps to take in the event of loss:

  1. Our main concern is the well being of persons involved in any incident
  2. Notify Insurance Web either by phone or by completing the relevant claim form online
  3. Details we will require include the date, time, cause and location of the loss or incident
    • Take photographs, if possible, prior to the removal of any debris.
    • Protect your property from further damage.
    • Notify the police immediately of any burglary losses.
    • Fix leaking pipes.
    • Restore fire protection.
    • Temporarily support collapsed or impaired structures.
    • Board up the premises and correct unsafe conditions, if applicable.
    • Isolate the damaged area whenever possible.
    • Separate damaged from undamaged property.
    • Restore power to critical areas such as freezers.
    • Establish a loss control account to detail all expenses incurred as a result of the loss.
    • Retain all invoices, time sheets, etc., to ensure all costs are captured and attributable to the loss, and to prevent an overlapping of normal costs with these expenditures.
    • Obtain identification of all civil authorities involved such as fire, police, health department, building inspector, etc.
    • Retain any piece of equipment or other property that may be the cause of the loss. This should be tagged and identified as to its function and the time and date of the incident in order to establish a chain of custody.

Professional Indemnity and Public & Products Liability

No matter how minor, any claim or intimation of claim by a third party in respect of actual or alleged wrongful acts, property damage or personal injury, or circumstances occurring which might lead to such, should be reported immediately to Insurance Web Pty Ltd who will advise on the appropriate course of action.

Any third party correspondence or writ should be faxed unanswered on the day of receipt to the broker. No admission of liability should ever be made to a third party without Insurers’ written consent.

Make a Claim or call our friendly team on 1300 800 091