For any Life Threatening Emergency – Call 000

If it is a domestic/residential or residential strata emergency, and you require the assistance of SES (state emergency services), you should contact the appropriate SES service for your state.

Queensland residents for Flood or Storm Emergency – Call 132 500
If you require Qld SES assistance during a flood or storm emergency, you can lodge your request for assistance online here.

There is also an App available for both Apple and Android devices via iTunes and Google play. The App enables you to log a request for SES emergency assistance instead of phoning and waiting on hold during peak times.

You may call us after business hours in case of an emergency situation on 0413 625 859 which is a private mobile phone number of one of our staff members. The first step will be to lodge a notification online of the claim and we will ensure your insurance company is notified as soon as possible on the next business day.